Frequently Asked Questions
Please reach us at PPASreception@gmail.com if you cannot find an answer to your question.
We are not a crisis service. If you need emergency support please use the below contacts. Need help now?
- Call Triple Zero (000) or go to a hospital if you are in immediate danger.
If your need is urgent and cannot wait, we encourage you to seek support through the following:
For Mental Health assistance:
- For children - CYMHS – 07 5409 9111
- Adult Mental Health – 07 5459 6900
Both these numbers, if rung after hours, will provide you with after hours support contacts.
For other support outside of your appointment time: (These numbers are given in no particular order of priority):
- Aboriginal and Torres Strait Islander Legal Service (Qld) Ltd - (07) 5452 7633
- Alcoholics Anonymous Australia – 1300 222 222
- Alcohol and Drug Foundation – 1300 858584
- Beyond Blue (24/7) – 1300 22 46 36
- Blue Knot Foundation (anyone affected by complex trauma) 1300 657 380
- Bravehearts (sexual assault support for children) – 1800 272 831
- Brother to Brother (24/7 crisis line for Aboriginal men) – 1800 435 799
- Butterfly Foundation (eating disorders) (8am-midnight AEST)– 1800 334 673
- Carers Australia – 1800 242 636
- Centacare (women and children experiencing domestic violence) - (07) 5430 9300
- Defence Health support line (24/7)– 1800 628 036
- Diverse Voices – 1800 184 527
- DV Connect WomensLine – 1800 811 811
- DV Connect MensLine - 1800 600 636
- Eating Disorders Association – 08 6186 9550
- Emergency Accommodation helpline (24/7) – 1800 800 588
- Family Drug Support Australia (24/7) – 1300 368 186
- Family Relationship Advice line (relationship and separation) – 1800 050 321
- Family Violence Crisis and Support – 1800 608 122
- Full Stop Australia (all genders who are impacted by violence and abuse) – 1800 385 578
- Gambler’s Help hotline (24/7) - 1800 858 858
- GriefLine (grief and loss) - 1300 845 745
- Headspace (young people 12-25yrs old and their families) – 1800 650 890
- Indigenous Family Violence Legal Service (Qld) - 1800 00 7700
- Kids Helpline (24/7 young people aged 5-25yrs) – 1800 551 800
- Legal Aid Qld (Maroochydore) - (07) 5433 6200
- LGBTI Legal Service - (07) 3124 7160
- Lifeline Australia (24/7) – 13 11 14
- Men Choosing Change (Sunshine Coast) - (07) 5452 9790
- Men'sLine Australia (24/7) – 1300 789 978
- Men’s Referral Service - 1300 766 491
- MindSpot Clinic (adults with anxiety or depression) - 1800 614 434
- Narcotics Anonymous Australia – 1300 652 820
- National Debt Helpline – 1800 007 007
- National Indigenous Postvention Service (24/7 After-suicide support)– 1800 805 801
- National Sexual Assault, Domestic Violence Counselling Service (24/7) – 1800 737 732
- Open Arms (Veterans & Families Counselling) (24/7) – 1800 011 046
- ParentLine – 1300 301 300
- Parenting Order’s Program (Sunshine Coast) - (07) 5452 9797
- Parents Beyond Breakup (parents experiencing trauma related to family breakdown/separation) – 1300 853 437
- Perinatal Anxiety and Depression Australia (PANDA) – 1300 726 306
- Pregnancy, Birth and Baby Helpline – 1800 882 436
- Qlife (LGBTI peer support) - 1800 184 527 (3pm to midnight every day)
- REBECCA program (women 15-25yrs at high risk of DFV), Sunshine Coast - dfv@ifys.com.au
- Relationships Australia – 1300 364 277
- SANE helpline – 1800 187 263
- Sands (bereaved parents following the death of a baby) - 1300 308 307
- The Samaritans – 135 247
- Suicide Call Back Service (24/7) – 1300 659 467 or 135 247
- SunnyKids (at risk children) - 07 5479 0394
- Sunshine Coast Regional Domestic and Family Violence Service - (07) 5430 9300
- Support After Suicide – 1800 943 415
- The Uniting Care’s Safe Spaces Child and Young Person Counselling Service, Sunshine Coast - (07) 5452 9797
- Victims Assist (Qld) - 1300 546587
- Women's Space (Maroochydore) 54434711
- Women's Legal Service QLD - (07) 3392 0644
- 13Yarn (counselling for Aboriginal and Torres Strait Islander People) – 13 92 76
- 1800RESPECT (sexual assault, domestic and family violence) 24/7 – 1800 737 732
- You can access up to 10 sessions in a calendar year via Medicare with a GP, Paediatrician or Psychiatrist referral.
- There are out of pocket costs. Please see our Schedule of Fees.
- Appointments are 50mins.
- Book a long appointment with your GP, Paediatrician, or Psychiatrist and ask for a current referral/Mental Health Care Plan or Dept of Veteran Affairs Allied Health Treatment Cycle.
- Ask the GP reception to email the referral/ plan to us at PPASreception@gmail.com
- Email us your Medicare card details, phone number and email address so we can create your file and email you some forms to complete prior to your appointment.
- We will be in contact as soon as possible with an available appointment.
- If in doubt, give us a ring.
- Yes!
- Please see the Services - Assessments section for more information.
- Please reach out to us if you are interested in an assessment!
- Yes! However, you will be personally responsible for the full session fee. Please see our Schedule of Fees.
- Yes! We offer regular psychological intervention and services to NDIS clients who are Plan Managed or self-managed.
- Unfortunately, we are not able to provide therapy for NDIA managed clients.
- Simply email us with your name and an email address for us to send you a client info/consent form and also a NDIS service agreement prior to your appointment!
- Please email us any reports etc you have so we can have them on your file.
- We will be in contact as soon as possible with our next available appointment.
- If in doubt, give us a ring.
- We charge the standard NDIS rate for sessions with plan managed and self-managed clients.
- Invoices are sent directly to the Plan Managers or client (if self-managed).
- Sorry, we don't.
Medicare, DVA, or Workcover:
- Fortnightly or 4-weekly
- 50min therapy sessions
- Face-to-face or via phone/TEAMS
NDIS or privately paying:
- Weekly, fortnightly or 4-weekly
- 1-2hr therapy sessions
- Face-to-face, via phone/TEAMS
- Once we have received a copy of your referral from your GP or your NDIS details, we add you to our waiting/cancellation list.
- When a client cancels their appointment, we will contact you to see if that appointment suits you. We try to give as much notice as possible, however some cancellations happen within 24 hours of the appointment.
- If the appointment day/time suits you, then you can accept the offer.
- If the appointment day/time is not good for you, that is ok! We'll contact you when the next one becomes available!
- In the event, a client who has a regular appointment decides to leave our service, we will contact you to offer you that time/day on a regular basis (usually fortnightly sessions).
- 5/18 Bury St, Nambour, QLD 4560
- Across the road from Coles, Nambour
- If in doubt, give us a ring!
- South Australia - telehealth or locally in Mount Barker with Alecia
- Yes! 5 days prior to your appointment, you will receive a automatically generated text message from us.
- If you need to cancel or reschedule your appt, that's totally ok! We understand things can happen unexpectedly.
- Appointments cancelled within 48 business hours of appointment time will incur a cancellation fee.
- Please note: If you don't receive a text message from us about an appt, it means you don't have an appt.
- After 2 consecutive reschedule requests/ cancellations, all future appts will be cancelled and offered to other clients on our waitlist.
- Our fee structure is reviewed every 6 months and may change. Clients will ALWAYS be informed of any changes prior to any fee variations being implemented.
- We pride ourselves on growing and adapting to provide the best services we can
- If you have feedback you would like to provide us we would appreciate the opportunity to address your concerns. Please reach out to us at ppasfeedback@gmail.com
Phoenix Psychology and Support acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.